Dear Verizon, based on your past performance, I just knew that somehow you would take unfair advantage of our business relationship. This news article confirms that for me.
I guess that when you arbitrarily decided that unlimited internet was a 5 gb maximum, I decided that you couldn’t be trusted. Consequently, I kept my paper billing when I started paying my bill on the internet. Even though the internet bill pay is less expensive for you, sadly, you want to penalize me a $2 fee for saving you money !
Did you do the math ? The cost of a stamp and an envelope is well under $1. I can save myself money and it will cost you money, to process that payment.
Public loss of trust and confidence in Verizon may well cost you an exorbitant sum.